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After-sales service as a driver for word-of-mouth and customer satisfaction: insights from the automotive industry


This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry. Based on the additional marketing mix ele...




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6 - 10 of 56
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 27    July
Chicago, Illinois



Automechanika Chicago, the largest U.S. trade show dedicated to high-end technical and management-related training for automotive collision and service repair shops, along with NACE (the International Autobody Congress & Exposition), the premiere event for the U.S. collision repair industry, have signed a letter of intent to combine forces starting in 2017.

The co-production between Automechanika Chicago and NACE will create a unified stage using NACE’s strong relationships within the collision and OE community...


 
 28    July
Chicago, Illinois



Automechanika Chicago, the largest U.S. trade show dedicated to high-end technical and management-related training for automotive collision and service repair shops, along with NACE (the International Autobody Congress & Exposition), the premiere event for the U.S. collision repair industry, have signed a letter of intent to combine forces starting in 2017.

The co-production between Automechanika Chicago and NACE will create a unified stage using NACE’s strong relationships within the collision and OE community...


 
  9     August
Marriott Camden Yards, Baltimore



Ensuring North America’s points of entry and exit can support tomorrow’s vehicle flows

North America’s finished vehicle import-export market remains buoyant, with ports in Mexico, Canada and the US all benefiting from booming automotive flows. But this very market buoyancy has been stretching ports’ eco-systems as they struggle to accommodate high vehicle throughputs – in many cases without the benefit of the most up-to-date yard management and communication systems. Often, the result is...


 
 13    August
Las Vegas



SOURCING at MAGIC is your link to the entire global supply chain. This incredible source of inspiration, education, innovation and resources is what keeps fashion moving. With over 40 countries represented, this must-see destination attracts designers, brands and retailers alike to discover what they need to move their business forward.

 


 
 13    August
Las Vegas



Footwear SOURCING at MAGIC is the only show created for brands and retailers to source their footwear production directly from factories around the globe. Conveniently located alongside our international footwear show, FN PLATFORM, Footwear SOURCING at MAGIC allows designers, product development teams, and private label marketers to connect, shop, and expand their businesses on a global scale.

 


6 - 10 of 56
Pages (12)  [  1  2  3  4  5    >  >> ]



Erema: Gaining a competitive edge through preferential exports


Erema, an Austrian manufacturer of recycling systems, uses AEB software to accelerate the proper classification of its components, manage supplier’s declarations, and ensure compliance in its exports. Erema ships i...