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Outbound Logistics

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Erik van Dort, Vice President, Supply Chain Management at Capgemini Consulting, and Johannes Giloth, Head of Supply Chain & Logistics at Nokia Siemens Networks, co-authored a...

Supply-chain configuration has recently gained increasing attention both from the practitioner's perspective and as a research area. This paper proposes an integrated model for...


This report contains 2 sections. In the first part, Business Insights, Capgemini logistics professionals offer their opinion on different aspects of managing transportation in the...

The complexity of globalisation emphasises the relevance for Multinational Companies (MNCs) for coordinating logistics flows within Global Supply Chains (GSCs). The aim of this...


How can many different participants and their systems best be integrated with the transport chain? This question AXIT follows up in the new guideline “Integration – Key...



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Fashion

Today’s omni-channel marketplace means competition is increasing, consumers are demanding more relevant products, inventory lifecycles are shorter and fulfillment is incredibly complex. Business conditions are constantly changing, which means you need the flexibility to adapt quickly and continu...




After-sales service as a driver for word-of-mouth and customer satisfaction: insights from the automotive industry

This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry. Based on the additional marketing mix ele...



Series: Creating a company culture to support digital change

In this 3-part blog series, we discuss how to foster a digital-ready company culture and the modern technologies which support this new way of doing business. Part 1 Overcoming organizational barriers to a digital tra...

PPG INDUSTRIES, LTD.

Company Established in 1883, PPG Industries manufactures protective and decorative coatings, sealants, adhesives, metal pretreatment products, flat glass, fabricated glass, continuous-strand fiberglass products, and...