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Demand & Supply Chain Management Evolution


     
Case Study Detail
Language: English

MINNESOTA GLOVE: Minnesota Glove boosts customer service with Infor Distribution FACTS

 
 
 

Company:

 Minnesota Glove

Sector:  Distribution
Tag:  
 
 


About the company
Minnesota Glove, Inc. is the largest distributor of industrial work gloves and protective clothing in the Upper Midwest. In addition to a wide variety of gloves, it supplies safety glasses, hard hats, work boots, support belts, and other protective gear. The company is constantly adding new lines of personal protective equipment to its product offerings, including a suite of first-aid equipment and products. Its sales representatives service customers throughout the region and manage its open-to-the-public retail outlet at its headquarters in West St. Paul, Minnesota.

Setting the strategy
Minnesota Glove sells to manufacturers who are consolidating their vendors in an effort to streamline operations and manage costs. With this increased industry pressure, it is critical for Minnesota Glove to bring added value to its business-to-business relationships.

The company is achieving this through top-notch customer service and creative problem solving thanks to Infor™ Distribution FACTS Relationship Management.

Building better value and cultivating relationships are key strategies that differentiate Minnesota Glove from others in their industry. “Originally, I thought the Relationship Management System would only be used by our sales team. Now I see that this software also serves our purchasing, accounts receivable, and management departments,” says Bob Ludes,
President/CEO of Minnesota Glove. “Now we all have access to a wealth of information in just one or two keystrokes.”

 

 





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Consult Infor Case Study in:
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