Case Study Detail
Language: English
 

CARe SCHADESERVICE: CARe Auto Body decreases lead times and employee stress with Quintiq
 

Company:
 CARe Schadeservice

Sector:
 Services (automotive)
Tag:
 Workforce Planning
 Service Allocation & Optimization
 Planning & Scheduling


CARe Schadeservice is a market leader in the Netherlands for automobile body shops. The company, which is part of the Athlon group, has over 60 branches and more than 900 employees. CARe deals with about 100,000 collision repairs each year.

The development of the system was part of the TUNe project. TUNe contains a central planning system for the reception and workshop areas. The system enables the CARe branches to outsource collision repairs to one another within the chain. The goal is to eventually have all branches in the Netherlands work with the system.
    
"A promise is a promise and the right planning leads to better service quality and shorter lead times. In 98 percent of the cases, the customer picks up his car at the agreed time. That's excellent service".
Jan de Bock,
Front Office Consultant,
CARe





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