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In-Store Fulfillment Services Will Have Its Biggest Holiday Season Yet

JDA surveys reveal fulfillment, store, labor and technology trends retailers must embrace for a successful holiday shopping season

Even with the rise of e-commerce, most consumers prefer to shop in-store over any other methods (online, mobile, or social media), as evidenced by the stated preference of 54 percent of respondents from the third annual JDA Consumer Survey. And, it’s apparent that shoppers value their time: 75 percent stated they favored a quick and easy shopping experience where the merchandise they want is in-stock over being offered a personalized experience. During the next two months of holiday shopping, retailers will find success by combining the convenience of unified commerce solutions that consumers demand with the right inventory visibility and well-trained staff to create a seamless holiday shopping experience at the store level.

JDA Software Group, Inc.’s annual survey insights reveal several key findings that show convenience is an integral part of customers’ shopping experience – whether it’s to return an item or obtain a product sooner – retailers have an opportunity to capitalize on fulfillment services like “Buy Online, Pickup In-Store” (BOPIS) and “Buy Online, Return In-Store” (BORIS) to achieve profitability this holiday season and garner in-store foot traffic.

“Throughout the year, JDA has surveyed a variety of audiences – from the consumer, to store manager and to the CEO – to get a 360-degree view into the unified commerce environment and key drivers for growth and competitive edge, as well as the stumbling blocks to success for retailers,” said Jim


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22 Nov 2017
2018 3PL Study Recap: 3PL-Shipper Relationships & 3PL IT Capabilities
 

Introduction As the speed of supply chain and logistics operations advances to service increasing consumer demand, there is a greater need for real time information visibility and communication between shippers and 3PL providers.  With this said, more shippers and 3PLs report valuing collabo

 
datex
datex

22 Nov 2017
Deloitte survey: Almost nine in ten UK businesses to invest in artificial intelligence by 2020
 

85 per cent of UK organisations plan to invest in artificial intelligence and the internet of things in the next three years; Half of organisations to invest more than £10 million in digital by 2020; Just one in ten executives believe that UK is a world leader in digital; Only 20 per

 
Deloitte
Deloitte

22 Nov 2017
Stranger supply chain things: Capacity planning lessons from Stranger Things
 

  As a teenager in the 80s, it probably comes as no surprise I relate heavily to every cultural reference in Stranger Things. From the hair (I coveted to Steve’s A-Ha inspired coif) to the arcade (DigDug not so much – I would spend my allowance quarter by quarter on Star Ca

 
Mike McAllister, Manager, Influencer Relations
Kinaxis

22 Nov 2017
You’re only as good as the weakest link in the chain
 

Delivering what the customer ordered, on time and in full, is the basic promise that underlies every distributor’s business. It sounds simple, and yet in today’s global economy, managing the network of suppliers is complex. Meeting customer demand for speed is even a greater challenge. &

 
Infor
Infor

22 Nov 2017
Lessons for Health Logistics from the Automotive Sector
 

With the dual challenges of increasing demand and cost pressures, addressing supply chain challenges is becoming even more difficult for well-established healthcare companies. What if health logistics looked to different sectors for evolution? Within the health sector, supply c

 
Molly Edwards
Unipart Group


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Last update 1 Dec 2017
November PMI signals robust manufacturing growth
   Source: Markit US Manufacturing PMI ™  -  IHS Markit
United States 

News & Trends
 

Chemicals & Pharmaceuticals

Maximum safety and reliability and reducing the costs for our customers at the same time: we are able to offer the chemical industry an extensive range of chemical logistics services that hardly any other logistics specialist can match. It is our goal to harmonise our services with your specifications in s...


Defining networks in Food & Beverage and why they matter

  The Food and Beverage industry has had its ups and downs, hits and misses, close calls and grand slam hits out of the ball park. Erratic seems to be an appropriate qualifier, on good days. On the other days, ch...


Education
 
23
Jan
2018
Supply Chain Project Management: Fundamentals
     Georgia Tech Savannah Campus
30
Jan
2018
Supply Chain Project Management: Vendor Selection & Management
     Georgia Tech Savannah Campus
 6 
Feb
2018
Supply Chain Project Management: Effectively Managing Transformation Projects
     Georgia Tech Savannah Campus
14
Feb
2018
Lean Inbound Logistics (Savannah, GA)
     Savannah
21
Mar
2018
Material Handling 101: Fundamentals, Analysis and Selection
     Savannah

Local & Regional Agenda
 


Resources
 
MADEL: Roadmap to Industry 4.0: Planning & Scheduling in the personal & home care industry

Established in 1977 Madel Spa, is a leading Italian manufacturing company specialized in products for home & personal care. Madel’s mission is the capability to create high-quality and environmentally sustai...

Six Supply Chain Actions That Drive Wholesale Distribution Success

Wholesale Distributers are faced with growing costs, shrinking margins, new competitors and demanding customers. Effective supply chain management is what often separates successful wholesale distributors from those that...


International Agenda