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Latest JDA/Centiro European Customer Pulse 2017 Survey Highlights Click & Collect a Pivotal Driver for Additional In-store Sales

Almost a quarter of European Click & Collect shoppers bought additional items while picking up their item; survey also highlights significant in-store mobile device usage

 

The third annual JDA/Centiro Customer Pulse Report Europe 2017, conducted by YouGov, revealed that Click & Collect is driving further upsell opportunities for retailers. Almost a quarter (24 per cent) of European adults online in countries surveyed who used Click & Collect bought another item while picking up their order, according to data from the JDA/Centiro Customer Pulse Report Europe 2017. Further, more than two fifths (42 per cent) of respondents who have shopped online in the past 12 months have used Click & Collect.

The survey of 8,238 adults online across the UK, Germany, France and Sweden reveals that Click & Collect continues to be of significant strategic importance for retailers, and will be a key battleground this Christmas. Use was particularly high in the UK, where more than half (54 per cent) used Click & Collect, a big contrast to Germany, where Click & Collect usage was only 28 per cent.

The figures suggest a wider trend for customers spending more time in store. Once inside a retailer’s four walls, European adults online are increasingly likely use a mobile device. The survey reveals that more than half (56 per cent) of respondents across the European countries surveyed use their mobile devices in stores, a figure that leaps to 69 per cent in Sweden. The main reasons cited among the four markets for using a mobile device in store are to check or compare prices (30 per cent), read product/service reviews (22 per cent) and to access and redeem o


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16 Nov 2017
Defining networks in manufacturing and why they matter
 

  Connectivity is critical in manufacturing today, and not just within the organization, but extending beyond the four walls and embracing a wider web of connected partners, suppliers, contractors, and customer communities. Visibility to these far-reaching corners is essential as manufacture

 
Infor
Infor

16 Nov 2017
Going lean Reading Health puts surgical supplies on wheels
 

Reading Health System wins 2017 Infor Progress Makers Award for Operational Excellence   Less is more in Reading Health System’s new lean approach to supplying operating rooms. By stripping every supply cabinet from its 24 operating rooms, and replacing them with a centralized &l

 
Steve Fanning, VP of Healthcare Strategy
Infor

15 Nov 2017
Are manufacturers ready for Industry 4.0?
 

From cost reduction to increased agility and revenues, total digitisation of the manufacturing process, Industry 4.0, is expected to enable internal improvements and production innovation. Music to the ears of manufacturers but how far off are they from achieving this? It may or may not come as a su

 
Zetes
Zetes

15 Nov 2017
Survey reveals multiple dimensions of the supply chain, now and future
 

A survey was recently conducted by GT Nexus, an Infor company, and Capgemini about the current and future state of the digital supply chain. The report contains many insights which can help manufacturers understand the current best practices for creating effective digital networks with suppliers, co

 
GT Nexus, an Infor company
Infor

14 Nov 2017
Six pieces of out-of-this world supply chain advice from astronaut Chris Hadfield
 

Mesmerizing. Motivating. Magical. That’s how best to describe the experience of hearing famed Canadian astronaut and former commander of the International Space Station (ISS) Chris Hadfield address the crowd at Kinexions, our annual user and training conference. Hadfield’s inspiring p

 
Alexa Cheater
Kinaxis


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Last update 1 Dec 2017
November PMI signals robust manufacturing growth
   Source: Markit US Manufacturing PMI   -  IHS Markit
United States 

News & Trends
 

Fashion

Today’s omni-channel marketplace means competition is increasing, consumers are demanding more relevant products, inventory lifecycles are shorter and fulfillment is incredibly complex. Business conditions are constantly changing, which means you need the flexibility to adapt quickly and continu...


Innovations Enabled by Industrial IoT Accelerate the Shift to Manufacturing 4.0

Manufacturing across the globe is on the threshold of a revolution, with Industrial Internet of Things (Industrial IoT) enabling manufacturers to influence the capacity of objects to communicate with and sense the wor...


Education
 
23
Jan
2018
Supply Chain Project Management: Fundamentals
     Georgia Tech Savannah Campus
30
Jan
2018
Supply Chain Project Management: Vendor Selection & Management
     Georgia Tech Savannah Campus
 6 
Feb
2018
Supply Chain Project Management: Effectively Managing Transformation Projects
     Georgia Tech Savannah Campus
14
Feb
2018
Lean Inbound Logistics (Savannah, GA)
     Savannah
21
Mar
2018
Material Handling 101: Fundamentals, Analysis and Selection
     Savannah

Local & Regional Agenda
 


Resources
 
FLORIM CERAMICHE SPA: On the road to Industry 4.0: advanced planning & finite capacity scheduling

Florim Ceramiche SpA has been worldly recognised as a leader in ceramics industry for more than 50 years, thanks to its committment to research, innovation and social responsibility. Florim business style can be summa...

Delivering the Sustainable Development Goals- Seizing the opportunity in global manufacturing

This white paper, developed jointly by PwC, GMIS and UNIDO, sets out the business imperative for manufacturing businesses of achieving the United Nations Sustainable Development Goals (SDGs), and why global manufactur...


International Agenda