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Supply Chain Insight


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Audit of 15,000 Consumers Reveals Trends in Mobile Payments, Returns and Emerging Technology

Findings in the Retail in 4 Dimensions: Understanding Consumer Behavior in an Age of Relativity report highlighted three personas demonstrative of consumer behavior. It also revealed opportunities for retailers to identify the customer experience with personalization, mobile payments, automatic replenishment and virtual reality. The research insights indicate that consumer preferences for delivery, returns and self-service established with ecommerce have taken hold in a global, omnichannel environment.
 

Three Shopper Profiles Emerge

As digital innovation continues its radical rearrangement of the retail landscape, three consumer behavior macro trends emerge globally in the report: a fully omnichannel consumer taking advantage of a mix of digital and physical engagement points; a savvy shopper looking for new, innovative and technology-driven retail experiences; and a price conscious hunter always searching for the greatest value for money.

“In order to leverage these behavior trends and successfully reach these consumers, brands need to innovate on three fronts,” said Ray Carlin, SVP and GM Oracle Retail. “They need to truly know their consumer to personalize their experience and embrace Omnichannel excellence as an enterprise discipline while create capacity for innovation.”

The Nomad is a nimble shopper who is not loyal to a brand nor a channel and will examine multiple options for researching and locating products before making a purchase.

In the research:

  • 42 percent of consumers are now shopping both online and in-store every week
  • 73 percent want to return online purchases to a retail store
  • 55 percent want to check product stock on their mobile while in-store

 

The Player uses technology to fuel and guide their


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09 Nov 2017
Diogo Forte Interview: 'Slimstock has always provided me all the support I require to advance within my role.'
 

  As Europe's leading inventory management specialist, Slimstock places a huge focus on developing up and coming talent: a key part of which is the company's Young Professionals Programme. This intensive development scheme is designed to help young professionals gain exposure

 
Diogo Forte, supply chain consultant
Slimstock

09 Nov 2017
Deloitte Poll Finds Use of Supply Chain Fraud Analytics on the Rise
 

During the past four years, use of analytics to mitigate third-party fraud, waste, and abuse risks in supply chains has jumped to 35 percent in 2017 from 25.2 percent in 2014, according to a Deloitte poll. “It’s encouraging to see more organizations using analytics to help prevent and

 
Deloitte
Deloitte

09 Nov 2017
In-Store Fulfillment Services Will Have Its Biggest Holiday Season Yet
 

JDA surveys reveal fulfillment, store, labor and technology trends retailers must embrace for a successful holiday shopping season Even with the rise of e-commerce, most consumers prefer to shop in-store over any other methods (online, mobile, or social media), as evidenced by the stated preferen

 
JDA
JDA

09 Nov 2017
The sales and operations planning journey: Starting off on the right foot
 

Last week I attended the IBF Business Planning, Forecasting & S&OP: Best Practices Conference in Orlando, Florida. If you’re involved in your company’s sales & operations planning processes and you haven’t heard of the IBF, stop reading now and go check them out here! T

 
Andrew Dunbar
Kinaxis

08 Nov 2017
Deloitte Study: Shoppers Expect Retailers will be Dashing Through the Snow to Deliver Holiday Packages
 

Consumers are putting the squeeze on retailers when it comes to delivery costs and speed, according to Deloitte’s 32nd Annual Holiday Survey of consumer spending intentions and trends. Free shipping is a favorite; Shoppers say bah-humbug to paying extra for faster delivery Free or fas

 
Deloitte
Deloitte


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Last update 1 Dec 2017
November PMI signals robust manufacturing growth
   Source: Markit US Manufacturing PMI   -  IHS Markit
United States 

News & Trends
 

Retail

The retail sector is always on the move. Whether this involves shopping centres, shops in inner city locations or at airports – trends change very quickly and the goods change just as rapidly too. To keep up with these developments, highly complex and process driven supply chains are needed. With our...


Innovations Enabled by Industrial IoT Accelerate the Shift to Manufacturing 4.0

Manufacturing across the globe is on the threshold of a revolution, with Industrial Internet of Things (Industrial IoT) enabling manufacturers to influence the capacity of objects to communicate with and sense the wor...


Education
 
24
Jan
2018
Fundamentals of Purchasing: The Building Blocks of World-Class Professionalism
     Orlando, FL
 7 
Feb
2018
Administering Contracts: From Award to Completion
     Las Vegas, NV
 8 
Feb
2018
Excellence in Strategic Risk Management
     Phoenix, AZ
21
Feb
2018
Category Management: Cost and Leveraging Strategies for Supply Professionals
     Orlando, FL
12
Mar
2018
Legal Foundations of Supply Management: The Basics You Need to Succeed (Legal Week)
     Atlanta, GA

Local & Regional Agenda
 


Resources
 
MADEL: Roadmap to Industry 4.0: Planning & Scheduling in the personal & home care industry

Established in 1977 Madel Spa, is a leading Italian manufacturing company specialized in products for home & personal care. Madel’s mission is the capability to create high-quality and environmentally sustai...

Integrating Product, In formation and Financial Flows in the Returns Management Process

The strategic importance of managing return goods is gaining attention in the academic literature. Poorly managed processes can impact a company’s brand reputation, sustainability i mpact and profitability. Returns...


International Agenda