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Audit of 15,000 Consumers Reveals Trends in Mobile Payments, Returns and Emerging Technology

Findings in the Retail in 4 Dimensions: Understanding Consumer Behavior in an Age of Relativity report highlighted three personas demonstrative of consumer behavior. It also revealed opportunities for retailers to identify the customer experience with personalization, mobile payments, automatic replenishment and virtual reality. The research insights indicate that consumer preferences for delivery, returns and self-service established with ecommerce have taken hold in a global, omnichannel environment.
 

Three Shopper Profiles Emerge

As digital innovation continues its radical rearrangement of the retail landscape, three consumer behavior macro trends emerge globally in the report: a fully omnichannel consumer taking advantage of a mix of digital and physical engagement points; a savvy shopper looking for new, innovative and technology-driven retail experiences; and a price conscious hunter always searching for the greatest value for money.

“In order to leverage these behavior trends and successfully reach these consumers, brands need to innovate on three fronts,” said Ray Carlin, SVP and GM Oracle Retail. “They need to truly know their consumer to personalize their experience and embrace Omnichannel excellence as an enterprise discipline while create capacity for innovation.”

The Nomad is a nimble shopper who is not loyal to a brand nor a channel and will examine multiple options for researching and locating products before making a purchase.

In the research:

  • 42 percent of consumers are now shopping both online and in-store every week
  • 73 percent want to return online purchases to a retail store
  • 55 percent want to check product stock on their mobile while in-store

 

The Player uses technology to fuel and guide their


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15 Dec 2017
Gerenciamento de operações: Projeto de Processos e 4Vs
 

Gestores de grandes empresas estão acostumados com o gerenciamento de projetos em seu dia-a-dia, seja na aquisição de novos sistemas, contratação de recursos humanos, alterações de processos, mudanças de estrutura física, compra de novos

 
Henrique Alvarenga
ILOS

07 Dec 2017
Acompanhando a performance do processo de entrega
 

Do ponto de vista do cliente, a entrega de um produto é percebida como uma última etapa da compra e muitas vezes ele não tem a dimensão da complexidade que esse processo tem. No caso de qualquer atraso ou dificuldade, o cliente acaba culpando o transporte pelo problema, q

 
Beatris Huber
ILOS

30 Nov 2017
Por que é tão importante ter um sistema WMS que ofereça upgrades simplificados?
 

  Como você já deve saber, o mercado está saturado de sistemas WMS de logística (Warehouse Management System) genéricos, que são pouco flexíveis, nada versáteis e extremamente engessados. Além disso, muitos executivos acabam a

 
Otimis
Otimis

22 Nov 2017
Desafios no dimensionamento de uma instalação logística
 

Decisões relativas à novas estruturas logísticas de uma empresa, como centros de distribuição, são sempre cercadas de diversas incertezas. Após serem definidas suas localizações ideais, os gestores logísticos se veem diante de div

 
Bernardo Falcão
ILOS

22 Nov 2017
Por que o gestor de processos logísticos tem se destacado no mercado?
 

  A logística oferece uma das carreiras mais promissoras em 2017. Embora seja agitado e imprevisível, o setor conduz a um futuro próspero quem se dedica e busca os cargos de gestão. É o que confirma a revista Revista Painel Logístico, ao dizer qu

 
Otimis
Otimis


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Last update 1 Dec 2017
November PMI signals robust manufacturing growth
   Source: Markit US Manufacturing PMI ™  -  IHS Markit
United States 

News & Trends
 

Chemicals & Pharmaceuticals

Maximum safety and reliability and reducing the costs for our customers at the same time: we are able to offer the chemical industry an extensive range of chemical logistics services that hardly any other logistics specialist can match. It is our goal to harmonise our services with your specifications in s...


Innovations Enabled by Industrial IoT Accelerate the Shift to Manufacturing 4.0

Manufacturing across the globe is on the threshold of a revolution, with Industrial Internet of Things (Industrial IoT) enabling manufacturers to influence the capacity of objects to communicate with and sense the wor...


Education
 
19
Feb
2018
Advanced Warehouse Management and Inventory Control
     Miami
19
Feb
2018
Supply Chains: Purchase and Suppliers Management
     New York
 5 
Mar
2018
Logistics and Transportation Techniques
     Miami
 5 
Mar
2018
Fleet Planning and Management
     New York
 2 
Apr
2018
Purchasing Techniques, Negotiation and Cost Reduction
     Miami

Local & Regional Agenda
 


Resources
 
Erema: Gaining a competitive edge through preferential exports

Erema, an Austrian manufacturer of recycling systems, uses AEB software to accelerate the proper classification of its components, manage supplier’s declarations, and ensure compliance in its exports. Erema ship...

AXIT Study: Cloud Usage supports Digitalization in Logistics

Supply chain management is the biggest driver of this development Cloud computing is being used in logistics more and more. This is the result of a comparative study which was conducted by the Frankenthal-based I...


International Agenda