About   |   Newsletter
Demand & Supply Chain Management Evolution

Job Description

Operational Material Management Manager

View: 143

Company: Philips
Contract: PERM
Location: Bothell, Washington, United States

Job Title

Customer Service Specialist

Job Description

  • Areas of responsibility:
  • Customer Care Coordination

• Answer customer calls and register them in the service management system

• To provide planning and coordination of Field Service Engineer’s service activities

• Annual preventive maintenance arrangements with customers

• Handling of job sheets of Field Service Engineers

Spare parts Logistics

• Identify delivery issues in an early stage and take corrective actions timely by working closely together with suppliers and physical distribution to resolve these supply issues

• Track and trace spare parts

• Actively participate in Customer Services logistics improvement projects

• Coordinate warehouse activities (if applicable)

• Inventory management

• Coordinate outbound delivery

• Follow up hold procedure in case of hazard situations

• Coordinate final delivery at customer site

• Follow up in case of missing, damaged or wrong deliveries

• Incoming invoice handling, checking, registration

• Handling of 3rd party orders

Time & Material (T&M) quote creation

• Create a T&M quote based on requested services from a customer

• Get T&M quote approved by Customer Service Delivery Manager

• Send the approved T&M quote to the customer

Field Change Order (FCO) Coordination

• Create SWO for affected equipment based on the Unit Affected List (UAL) as provided by the Technical Support Specialist

• Coordinate FCO parts ordering

• Provide open FCO report to CS & Operation Managers

• Manage the progress of the FCO completion status and escalate before they are overdue

• Archive FCO documents as signed off by FSE’s

• Maintain FCO track


• Generation and update of needed daily/weekly/monthly reports (WIP, open order report, PA Tool report etc.

• Month End closing reports (WIP, ETTR, Efficiency, spare part consumption, stock report etc.)

• Preparing of statistics data as required by management

Quality & Regulatory

• Follow all relevant business and Q&R policies and procedures and when requested participate in reviews and follow-up actions

We are looking for


  • Higher education (economic, technical preferably)                                                            
  •  2+ years of proven successful experience in Customer Service or Order Desk
  • Fluent Hungarian and English.
  • Advanced PC user (MS Excel, PowerPoint, Access; SAP)
  • Excellent analytical skills


  • Excellent communication skills
  • Proactive behavior in order to reach commitments
  • Open minded, change agent
  • Cross sector mindset
  • Team player

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.







More Info / Apply

(external link to recruiter web page)

Inventory and Forecast Planning Manager
    Vernon, United States  -  PERM  -  Michael Page

Inventory Management Ops Manager
    Memphis, Tennessee, United States  -  PERM  -  Nike Inc.

Manager Transportation Management
    Indiana - Indianapolis, United States  -  PERM  -  Roche

Supply Planner
    Woodbridge Township NJ, United States  -  PERM  -  LifeWork Search

Supply Planner
    Stamford, Connecticut, United States  -  PERM  -  Philips

Consult the other 4086 positions: click here

           Circular Economy     Industry 4.0     Blockchain 

     Internet of Things     Omni Channel 

Join us on

News & Trends

Last update 5 May 2019
Solid rise in new orders drives further improvement in operating conditions
   Source: Markit US Manufacturing PMI   -  IHS Markit
United States 


The retail sector is always on the move. Whether this involves shopping centres, shops in inner city locations or at airports – trends change very quickly and the goods change just as rapidly too. To keep up with these developments, highly complex and process driven supply chains are needed. With our...

Reimagining the Digital Control Tower: Modern, Resilient, Intuitive

It has been two decades since the logistics industry created the control tower, addressing the challenge of accounting for inventory in motion / at rest and providing greater visibility for 3PLs, distributors, retaile...


Local & Regional Agenda

MADEL: Roadmap to Industry 4.0: Planning & Scheduling in the personal & home care industry

Established in 1977 Madel Spa, is a leading Italian manufacturing company specialized in products for home & personal care. Madel’s mission is the capability to create high-quality and environmentally sustai...

Integrating Product, In formation and Financial Flows in the Returns Management Process

The strategic importance of managing return goods is gaining attention in the academic literature. Poorly managed processes can impact a company’s brand reputation, sustainability i mpact and profitability. Returns...

International Agenda