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Job Description


Operational Material Management Manager

View: 143

Company: Philips
Contract: PERM
Location: Bothell, Washington, United States


Job Title

Customer Service Specialist

Job Description

  • Areas of responsibility:
  • Customer Care Coordination

• Answer customer calls and register them in the service management system

• To provide planning and coordination of Field Service Engineer’s service activities

• Annual preventive maintenance arrangements with customers

• Handling of job sheets of Field Service Engineers

Spare parts Logistics

• Identify delivery issues in an early stage and take corrective actions timely by working closely together with suppliers and physical distribution to resolve these supply issues

• Track and trace spare parts

• Actively participate in Customer Services logistics improvement projects

• Coordinate warehouse activities (if applicable)

• Inventory management

• Coordinate outbound delivery

• Follow up hold procedure in case of hazard situations

• Coordinate final delivery at customer site

• Follow up in case of missing, damaged or wrong deliveries

• Incoming invoice handling, checking, registration

• Handling of 3rd party orders

Time & Material (T&M) quote creation

• Create a T&M quote based on requested services from a customer

• Get T&M quote approved by Customer Service Delivery Manager

• Send the approved T&M quote to the customer

Field Change Order (FCO) Coordination

• Create SWO for affected equipment based on the Unit Affected List (UAL) as provided by the Technical Support Specialist

• Coordinate FCO parts ordering

• Provide open FCO report to CS & Operation Managers

• Manage the progress of the FCO completion status and escalate before they are overdue

• Archive FCO documents as signed off by FSE’s

• Maintain FCO track

Reporting

• Generation and update of needed daily/weekly/monthly reports (WIP, open order report, PA Tool report etc.

• Month End closing reports (WIP, ETTR, Efficiency, spare part consumption, stock report etc.)

• Preparing of statistics data as required by management

Quality & Regulatory

• Follow all relevant business and Q&R policies and procedures and when requested participate in reviews and follow-up actions

We are looking for

Experience:                       

  • Higher education (economic, technical preferably)                                                            
  •  2+ years of proven successful experience in Customer Service or Order Desk
  • Fluent Hungarian and English.
  • Advanced PC user (MS Excel, PowerPoint, Access; SAP)
  • Excellent analytical skills

Competencies:

  • Excellent communication skills
  • Proactive behavior in order to reach commitments
  • Open minded, change agent
  • Cross sector mindset
  • Team player

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

 

 

 

 

 

 





More Info / Apply

(external link to recruiter web page)








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