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Quality Supply Chain Specialist

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Company: Philips
Contract: PERM
Location: Mount Pleasant, Pennsylvania, United States

Job Title

Quality Supply Chain Specialist

Job Description

In this role, you have the opportunity to

Conduct the review and analysis of customer satisfaction information received for Philips products and providing analytics to support business needs in compliance with the Quality Management System, Philips Policies, and Quality System regulations. 

You are responsible for

  • Analyzing customer satisfaction data, gathering additional data as needed, partner cross functionally to share feedback to operations, manufacturing, and other teams on potential product or services improvements. 
  • Review and apply appropriate coding to customer satisfaction notifications including record closure,
  • Data trending analysis for customer satisfaction issues and departmental metrics,
  • Chairing QBR meetings,
  • Support the implementation of quality improvement initiatives across the service QA team and functional areas.

Key Areas of Responsibility

Ensure compliance with the Quality Management System, in accordance with the Philips Policies and applicable worldwide regulations and standards.  Timely review and closure of customer satisfaction notifications related to supply chain operational activities and customer dissatisfaction partnering with supply chain operations.  Identifying potential complaints and re-routing to ensure post market QA team review.  Strive for continuous improvement, be team oriented, communicate suggestions and concerns, generate solutions, be flexible, and provide positive interaction and feedback with peers and internal departments Generate departmental metrics and be responsible for chairing review board meetings.  Continuous improvement and lean initiatives






More Info / Apply

(external link to recruiter web page)

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Consult the other 1873 positions: click here

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