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Order Management Logistics Specialist

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Company: Philips
Contract: PERM
Location: Nashville, Tennessee, United States

Job Title

Order Management Logistics Specialist

Job Description

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Processes sales orders in conjunction with our internal project managers, factories and logistics service providers to meet customer requirements related to delivery, installation and invoicing our customers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The key areas of responsibility and requirements of this position are representative of the knowledge, skill, and/or ability required.

You are responsible for (but not limited to)

  • Order integrity and timely communication with internal and external customers to resolve any order date alignment issues.  Below are some of the main job functions:
  • Ensures that a customer order detail changes, per the Project Manager, are updated timely in our ERP/other reporting systems.
  • Reviews Purchase Orders placed for all products are aligned for delivery.
  • Monitor backorder and change order items through completion.
  • Processes orders on the Integrated Client (SAP and/or Siebel) system, ensuring proper configuration, sales quota management assignment, and appropriate order history as it pertains to the integrity of the order.
  • Acts as liaison between internal and external clients for the life of the order from quote to cash.
  • Participates and follows through in the resolution of all delivered material and or claims support related within required timeframe, if applicable.
  • Actively participate in Philips Lean culture to help drive efficiencies.
  • Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
  • Effectively sets priorities in order to meet commitments and established departmental goals.
  • Ensures established processes are followed and adjusted when more efficient ways of working are brought forth.
  • Maintains complete and accurate order files.
  • Complies with Quality Standards and Philips’ standards of business conduct.
  • Supplies support and information to other departments within the Customer Fulfillment Center.
  • Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
  • Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.
  • Completes all required and/or assigned training courses within required/established departmental time frames.
  • Complies with Quality Standards and Philips’ standards of business conduct.
  • Provides support and information cross functionally within the Customer Fulfillment Center, as required/requested.
  • Ensures established processes in compliance with Philips’ Quality Standards of business conduct and followed
  • Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.
  • Other duties and requirements as required

You are a part of

Philips’ Supply Chain Management team, which is part of the Global Business Services (GBS) North American hub in Nashville, Tennessee.  Philips GBS Nashville hub has continued to grow in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017.  Philips is a global leader in health technology and we are looking to build the team in Nashville with passionate, inspirational, collaborative and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 2.5B people a year by 2030.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree or equivalent combination of education and or relevant business experience preferred
  • 2+ years  of Supply Chain related business or administration experience is preferred
  • 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
  • Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
  • Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
  • Comfortable working in a fast-paced, deadline driven collaborative team environment. 
  • Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
  • Complies with Philips’ quality standards, business conduct, and all established processes are followed

In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.

Candidates need to live within the territory or within commuting distance to the Greater Nashville area





More Info / Apply

(external link to recruiter web page)

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News & Trends

Last update 10 Sep 2021
Marked improvement in operating conditions amid strong demand conditions
   Source: Markit US Manufacturing PMI   -  IHS Markit
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