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Imaging Order Management Logistics Specialist

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Company: Philips
Contract: PERM
Location: Nashville, Tennessee, United States

Job Title

Imaging Order Management Logistics Specialist

Job Description

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips.  Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation. 

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

As the Imaging Order Management Logistics Specialist, you will process sales orders in conjunction with our internal project managers, factories and logistics service providers to meet customer requirements related to delivery, installation and invoicing.

 You are responsible for:   

  • Order integrity and timely communication with internal and external customers to resolve any order date alignment issues.
  • Ensuring that a customer order detail changes, per the Project Manager, are updated timely in our ERP/other reporting systems.
  • Reviewing Purchase Orders placed for all products are aligned for delivery.
  • Monitoring backorder and change order items through completion.
  • Processing orders on the Integrated Client (SAP and/or Siebel) system, ensuring proper configuration, sales quota management assignment, and appropriate order history as it pertains to the integrity of the order.
  • Acting as a liaison between internal and external clients for the life of the order from quote to cash.
  • Participating and following through in the resolution of all delivered material and claims support related within required timeframe, if applicable.
  • Actively participating in Philips Lean culture to help drive efficiencies.
  • Escalating issues appropriately and promptly to ensure optimum customer satisfaction.
  • Effectively setting priorities in order to meet commitments and established departmental goals.
  • Ensuring established processes are followed and adjusted when more efficient ways of working are brought forth.
  • Maintaining complete and accurate order files.
  • Complying with Quality Standards and Philips’ standards of business conduct.
  • Providing support and information to other departments within the Customer Fulfillment Center.
  • Completes all required and/or assigned training courses within required/established departmental time frames.
  • Other duties and requirements as required

You are part of 

Philips’ Supply Chain Management team, which is part of the Global Business Services (GBS) North American hub in Nashville, Tennessee.  Philips GBS Nashville hub has continued to grow in the Greater Nashville area since the original announcement of adding 800+ jobs in 2017.  Philips is a global leader in health technology and we are looking to build the team in Nashville with passionate, inspirational, collaborative and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 2.5B people a year by 2030.

To succeed in this role, you’ll need a customer-first attitude and the following  

  • Bachelor’s degree or equivalent combination of education and or relevant business experience preferred
  • 2+ years  of Supply Chain related business or administration experience is preferred
  • 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
  • Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
  • Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
  • Comfortable working in a fast-paced, deadline driven collaborative team environment.
  • Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
  • Complies with Philips’ quality standards, business conduct, and all established processes are followed

In return, we offer you

At Philips, we are driven by our mission to improve the lives of 2 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. If you are interested in driving action to improve patients’ lives so they get home healthier and faster and stay there longer, then this position is poised to help you achieve that goal.





More Info / Apply

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Last update 11 Aug 2022
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