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Business Process Outsourcing (BPO)

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How outsourcing can help address some of the current challenges facing distribution companies. Distribution companies are no longer simple transporters of goods. As their clients...

In partnership with APICS, Protiviti Inc. recently published two major surveys and whitepapers. One addressed the topic “understanding supply risk areas, solutions and...

Are financial services institutions inherently at risk when outsourcing?

Typically, regulatory compliance risks are adequately addressed if your service...

One of the key dyadic relationships across supply chain is between logistics service provider and the manufacturer. Over time the concept of logistics service provider developed...

Provision of services to address the top line of the client’s business. This paper focuses on one of the key differentiating elements of 3rd Generation BPO:  the...


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Last update 6 Feb 2020
Manufacturing growth slows at start of 2020 as exports fall
   Source: Markit US Manufacturing PMI ™  -  IHS Markit
United States 


Chemicals & Pharmaceuticals

Even industries driven by the strictest safety and environmental regulations are capable of reducing their costs. Our solutions improve each phase of the chemical logistics supply chain, to increase your supply chain performance, improve predictability and mitigate potential problems before they arise. B...

Supply Chain Planning

UPS report finds generational buying preferences are changing the traditional industrial model.

UPS report finds generational buying preferences are changing the traditional industrial model. As the demographics of industrial buyers shift, businesses must adapt to accommodate evolving customer demands and prefer...


Education
 
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Erema: Gaining a competitive edge through preferential exports

Erema, an Austrian manufacturer of recycling systems, uses AEB software to accelerate the proper classification of its components, manage supplier’s declarations, and ensure compliance in its exports. Erema ship...

Acceptance
After-sales service as a driver for word-of-mouth and customer satisfaction: insights from the automotive industry

This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry. Based on the additional marketing mix ele...


Customer Loyalty and Supply Chain Management: Business-to-Business Customer Loyalty Analysis

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