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Business Process Outsourcing (BPO)

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Supply Chain Management Services
The current situation warrants new approaches to be considered. A reassessment of the business models deployed is needed. Re-orchestrating the elements in the supply chain can...

Outsourcing Allows Distribution Companies to Gain Competitive Advantage

How outsourcing can help address some of the current challenges facing distribution companies. Distribution companies are no longer simple transporters of goods. As their clients...


Order Placement And Distribution: Their Impact On Satisfaction And Word Of Mouth

One of the key dyadic relationships across supply chain is between logistics service provider and the manufacturer. Over time the concept of logistics service provider developed...


Leading The Evolution of 3rd Generation Business Process Outsourcing: BPO With Business Insight

Provision of services to address the top line of the client’s business. This paper focuses on one of the key differentiating elements of 3rd Generation BPO:  the...


Conducting the End-to-End Value Chain Orchestra

In recent years, manufacturers have been outsourcing increasingly larger bits and pieces of their operations. Even historically sacred cows such as engineering, R&D, and product...



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After-sales service as a driver for word-of-mouth and customer satisfaction: insights from the automotive industry

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Customer Loyalty and Supply Chain Management: Business-to-Business Customer Loyalty Analysis

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