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Business Process Re-engineering (BPR)

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The current situation warrants new approaches to be considered. A reassessment of the business models deployed is needed. Re-orchestrating the elements in the supply chain can...

More than 130 years ago, Joseph Wharton gave an endowment to the University of Pennsylvania to establish the School of Finance and Economy. The gift sparked management science as we...


In recent years the pharmaceutical industry has faced declining R&D productivity, a rapidly changing healthcare landscape and fierce competition from generics resulting in...

Companies that embrace multi-echelon inventory optimization (MEIO) achieve, on average, a 28% increase in inventory turns . This paper presents a simple, three-step approach that...


Provision of services to address the top line of the client’s business. This paper focuses on one of the key differentiating elements of 3rd Generation BPO:  the...



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Last update 10 Nov 2022
Manufacturing output continues to rise, but weak demand conditions dampen growth
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Retail

The retail sector is always on the move. Whether this involves shopping centres, shops in inner city locations or at airports – trends change very quickly and the goods change just as rapidly too. To keep up with these developments, highly complex and process driven supply chains are needed. With our...


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PPG INDUSTRIES, LTD.

Company Established in 1883, PPG Industries manufactures protective and decorative coatings, sealants, adhesives, metal pretreatment products, flat glass, fabricated glass, continuous-strand fiberglass products, and...

After-sales service as a driver for word-of-mouth and customer satisfaction: insights from the automotive industry

This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry. Based on the additional marketing mix ele...