This study aims to study the effect of the after-sales service experience and its quality on overall customer satisfaction and word-of-mouth (WOM) within the automotive industry....

Are CEOs missing the boat on omni-channel and its impact on their business results? Read about this report from PwC and Forbes on what global retail CEOs are saying...

Companies that embrace multi-echelon inventory optimization (MEIO) achieve, on average, a 28% increase in inventory turns . This paper presents a simple, three-step approach that...

Demand-Driven Manufacturing Metrics that Drive Action addresses the key elements of demand, or pull-based manufacturing: Managing constraints and synchronizing activities to improve...

Achieving an optimal planning state is a journey of continuous improvement. Customer requirements change, corporate goals evolve and market dynamics shift quickly...